CELINE - Sent wrong item, and was refused a refund
DO NOT PURCHASE FROM THIS SITE: http://www.handbagscelineusa.us
I ordered a bag on line through an overseas company, when the bag arrived it was the wrong color.I ordered and tan "coffee" colored bag, but what arrived was a forest green bag.....NOT tan/coffee colored bag.
When I reached out to the company to tell them they requested I send them a photo of the bag I received. So I did. They then told me I could send the bag back but if it got seized by customs they would NOT refund my money. I asked repeatedly for the return address to ship the bag back to them for a refund.
It clearly states on their web page that they will except returns, and only require you to contact them within 7 days of receiving your product. I followed this and contacted the the same day I got the bag.
It has now been a month and half of back and forth emails with them and they are still refusing to send me the return address. And the last email I received from them, they asked for photos again, and then tried to tell me that the green bag was a tan bag. And that I was not able to tell the difference between tan and dark green.
I am very frustrated and keep getting conflicting communications with the customer service person.
I still have not been told how to return the bag or given my refund.I am now out $360.00 USD
Monetary Loss: $360.